Homeowner Guide · Hampton Roads
How to Choose a Roofer in Hampton Roads: 10 Questions to Ask
The right questions protect you from surprises. Ask every roofer you talk to, including us.
The 10 questions
- Do you carry General Liability and Workers' Comp insurance, and can I see proof?
- Will you send me photos or video of what you find?
- Is the price in writing, and what could change it?
- How do you charge for rotten wood if you find some?
- Will you replace the flashing and pipe boots, or reuse them?
- What underlayment and ice and water shield do you use?
- Which shingle brand and line, and what does the manufacturer's warranty cover?
- Who will be on my roof, and who do I call with questions?
- How do you protect my yard, and is cleanup included?
- How do payments work: deposit, stages, final?
Red flags
- Pressure to sign today.
- Asking for the full price upfront.
- No written estimate, or one with no details.
- Showing up uninvited right after a storm with an offer that sounds too good.
How we answer them
We're fully insured, we send a Roof Video Report after every inspection, and you get one written price with payments in stages. Our installers are trained on CertainTeed's installation standards: we are a CertainTeed Master Craftsman Roofing Contractor.
Questions
Frequently Asked Questions
How many estimates should I get?
Two or three is common. Compare them line by line with the questions above, not just by the total.
Is the cheapest estimate a bad sign?
Not always, but check what's missing: flashing, underlayment, wood replacement and cleanup are the usual places costs hide.